Farlon Presence Suite
Connect your Contact Center to every platform your business uses
Comprehensive presence integration across 10+ platforms. Show real-time status from Cisco UCM, Jabber, Exchange calendars, Lync, Notes, mobile carriers, and more —all aggregated into a single unified status.
Supported Platforms
Integrate presence and calendar from all your business systems
Cisco Platforms
Farlon Presence for CUCM
- ✓ Free/busy status via SIP
- ✓ Call forwarding via AXL API
- ✓ Phone status monitoring
Farlon Presence for Cisco Jabber
- ✓ Read presence status (XMPP)
- ✓ Write status updates (add-on)
- ✓ Personal note display
Microsoft Platforms
Exchange Calendar
- ✓ Exchange 2003/2007 (WebDAV)
- ✓ Exchange 2007/2010 (EWS)
- ✓ Exchange 365 (EWS)
Microsoft Lync / Skype for Business
- ✓ Read presence status
- ✓ Write status updates
- ✓ Unified presence aggregation
IBM Platforms
IBM Notes (Lotus Notes)
- ✓ Calendar integration
- ✓ Appointment sync
- ✓ Manual administration
IBM Sametime
- ✓ Read presence status
- ✓ Real-time availability
Cloud & Other Platforms
Google Calendar
- ✓ Calendar integration
- ✓ Appointment display
- ✓ Manual configuration
Mobile Carriers (DK/NO/SE)
- ✓ TDC device monitoring
- ✓ Telenor device status
- ✓ Telia integration (DK)
Farlon Desktop Integration
Farlon Presence Desktop Basis
- ✓ Manual status control
- ✓ Quick absence settings
- ✓ Appointment creation
Farlon Presence Desktop Phone
- ✓ Phone control (*23)
- ✓ Device status
- ✓ Forward management
Unified Presence Aggregation
Multiple sources, one intelligent status
Collect
Farlon Presence services collect status from all configured platforms
Aggregate
Intelligent aggregation combines all sources into unified status
Display
Agent Desktop and Phone Book show complete presence picture
Example Aggregation:
- Cisco UCM: On the phone
- Exchange Calendar: In meeting until 3:00 PM
- Jabber: Do not disturb
- Aggregated Status: Busy (In meeting, on phone)
Why Unified Presence Matters
Better Call Routing
Route calls to available people, not just logged-in users. See who's actually free.
Time Savings
Stop checking multiple systems. One glance shows complete availability picture.
Improved Resolution
Transfer to the right person when they're available, reducing callbacks.
Better Experience
Customers reach someone who can help, not voicemail or unavailable extensions.
Technical Details
Architecture
- Windows Server processes (2008-2012)
- Individual services per platform
- Central SQL database
- Configurable polling intervals
Communication Protocols
- SIP (Cisco UCM free/busy)
- XMPP (Cisco Jabber)
- WebDAV / EWS (Exchange)
- Proprietary APIs (carriers)
Licensing
- Per unique device monitored
- Separate licenses per platform
- Multi-system support (separate instances)
Stop checking multiple systems for presence
Contact our reseller partners to see how Farlon Presence Suite can unify your organization's availability information