Compare Farlon Products
Find the perfect solution for your Contact Center needs
Farlon Agent Desktop Editions
| Feature | Agent Desktop Basic | + Attendant Option | + BusinessCenter |
|---|---|---|---|
| Core Contact Center Features | |||
| Contact Center Agent Desktop | ✓ | ✓ | ✓ |
| Queue Barometer & Statistics | ✓ | ✓ | ✓ |
| Call Service Window (ANI/DNIS) | ✓ | ✓ | ✓ |
| CRM/ERP Integration | ✓ | ✓ | ✓ |
| Customizable Interface | ✓ | ✓ | ✓ |
| Office 2013-like Themes | ✓ | ✓ | ✓ |
| Extension Module API | ✓ | ✓ | ✓ |
| Switchboard & Attendant Features | |||
| Phone Book Tab | — | ✓ | ✓ |
| Switchboard Functions | — | ✓ | ✓ |
| WaitOnBusy (WoB) Call Control | — | ✓ | ✓ |
| Presence & Calendar Display | — | ✓ | ✓ |
| Advanced Search (Phonetic, Wildcard) | — | ✓ | ✓ |
| Farlon WallBoard Basic | — | ✓ | ✓ |
| Multi-Tenant Features | |||
| Multi-Tenant Support | — | — | ✓ |
| Organization Tree Search | — | — | ✓ |
| Virtual Phone Book per Organization | — | — | ✓ |
| Custom Messaging per Organization | — | — | ✓ |
| Time Zone Functions | — | — | ✓ |
| Automatic Screen Pop | — | — | ✓ |
| Licensing & Limits | |||
| Licensing Model | Per Agent | Site License | Site License |
| Max Phone Book Entries | Unlimited | Unlimited | Unlimited |
| Deployment | Standard | Standard | Standard |
| Ideal For | |||
| Use Case | Contact Centers only | Contact Center + Switchboard | Multi-company/Multi-tenant |
| Contact a Reseller | Contact a Reseller | Contact a Reseller | |
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