Cisco error codes

Cisco error codes

Cisco error codes

 

Upon receiving error messages from Cisco contact center, the message is displayed in the lower right corner of the screen as a 'toast' popup.

The full Cisco error text is displayed and is logged to SmartInspect. The error text will be searchable in both Cisco MIVR log and SmartInspect SIL file.

If an error text is received it indicates that there has been a severe Cisco errors and the cause should be investigated further.

InvalidConnectionId

 

Below we have listed the most frequently occurring error texts and their possible causes

Error code
Crs Error code
Error text
Possible causes
0 (GenericUnspecified) 1932787564 error while answering call ICDJtapiCallControlChannel (answer); nested exception is: com.cisco.jtapi.PlatformExceptionImpl: Call is dropped Call was disconnected by system or caller
1 (GenericOperation) 88026 (CallIdInvalid) could not get rmcmContact, invalid callId or deviceId Poor or no connection from the agent's PC / Phone to UCCX
1010 (InvalidParameter) 0 (DefaultErrorCode) error while answering call ICDJtapiCallControlChannel (answer); nested exception is: java.lang.IllegalArgumentException: invalid null Terminal Connection Trigger to trigger

 

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