Cisco error codes Upon receiving error messages from Cisco contact center, the message is displayed in the lower right corner of the screen as a 'toast' popup. The full Cisco error text is displayed and is logged to SmartInspect. The error text will be searchable in both...
Read MoreDatabase server MS SQL server standard 2008, or MS SQL server standard 2012 Farlon Agent Desktop database is expected to use approx. 50-100 Mb in the SQL database Farlon recommends the following specificiations for a Farlon Agent Desktop SQL database server in a standard installation: Midrange server Intel Xeon E5520 2.4GHz 4gb...
Read MoreLinegroups In newer versions of CUCM, it is possible to activate queuing and overflow on search groups. If you are using overflow to triggers in the contact center, transfers to the hunt group must not be made via ‘wait on busy’ Search group must be configured in Farlon...
Read MoreTrigger to trigger In Cisco's terminology "trigger to trigger" is defined as a situation in which an application in UCCX forwards a call to another application (trigger) in UCCX. This is not supported by Cisco and will always result in a failure of the call. The caller...
Read MoreProblem Queue call is presented as a direct call to the agent Agent status is changed to Not Ready (rather than reserved) Queue name is empty, while the Call Type is "Others in" Reason Call to an UCCX Applikation Redirect is performed in script to HuntPilot in CUCM No members are logged into linegroup Overflow is defined for 'no members logged...
Read MoreProblem Agent receives a call and is reserved. Answer button is not active and it is not possible to answer the call. Call Status is Disconnected. There is given a toast message with the text "Invalid connection ID for active call". After about 10 seconds a toast message is...
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